SAN FRANCISCO, April 9, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud ...
Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...
Artificial intelligence (AI) capabilities are improving rapidly. Moving beyond the question-and-answer AI experiences of the past, modern voicebots and chatbots can engage with customers in complex ...
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