Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...
Richard Nieva was a senior reporter for CNET News, focusing on Google and Yahoo. He previously worked for PandoDaily and Fortune Magazine, and his writing has appeared in The New York Times, on ...
Google blazed the way for cloud-hosted office apps in the 2000s. Now it’s betting on generative AI to reshape the way we work. Here’s what businesses should know about Workspace, Google’s suite of ...
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