Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

Our age-adjusted evaluation found that IVR calls had little impact on antidepressant medication adherence rates and that rates generally increased markedly with increasing age. We placed 39,020 ...

LONDON--(BUSINESS WIRE)--The interactive voice response system market is poised to grow by USD 2.61 billion during 2021-2025, progressing at a CAGR of almost 10% during the forecast period. Worried ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The new service uses smart technology to recognise the reason for the ...

One method to improve survey representation of the non-internet and less literate population is to allow people to take surveys offline. In March, we fielded a study to test the feasibility and effect ...

History shows how the unfiltered human voice can move nations and inspire generations. On August 28, 1963, Dr. Martin Luther King Jr. delivered his iconic “I Have a Dream” speech—raw, real and deeply ...