An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

The longer you rent a car, the lower the rate. The description of the rental car will vary from one site to another. For an accurate comparison, use the vehicle’s description as your guide. The exact ...

A man quickly answered. She says that initially, he seemed pleasant and more than willing to fix the problem. I told him what had happened. He answered in a friendly and understanding tone. I told him ...

Returning a prepaid car rental early The genesis of the problem that ended with Heather’s placement on the Do Not Rent list at Hertz began last winter. She booked a prepaid car rental for 89 days in ...

Unfortunately, I didn’t share Kim’s shock about the fake business numbers showing up in the search results. From my files, I knew this was a growing problem. I had also been wondering, “What’s going ...

Although a Real ID and an Enhanced ID look nearly identical, there are critical differences between the two identifications. Diane Dipalma recently received a rapid and painful education on the topic ...

Intending to make the most of their visit to Greenland, Reiter’s family planned to take a shore excursion. They paid a third party, Sandra O’Leary, $424 for a day trip to see the local culture and ...