Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation.

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

AI-powered commerce is consolidating as Rezolve Ai has acquired enterprise DXP provider Crownpeak. The move came with quite ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

The combined Cvent–Goldcast platform brings event execution, AI-powered video production and performance analytics into a ...

As AI pushes marketing into uncharted territory, culture—not tools—will determine whether teams adapt, stall, or fall behind.

Execution, not vision, is the real B2B commerce problem. Most initiatives fail when pricing, contracts, data and workflows ...

The newsletter platform's update delivers behavior-based triggers and redesigned dashboards to help creators track subscriber ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...