The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

For problems you’re not able to address online, the Social Security customer service number is 1-800-772-1213. Customer service representatives are available between 8:00 a.m. and 7:00 p.m ...

Even worse, AARP, a leading critic of the SSA’s customer service, says that the average amount of time for a Social Security disability claim to be processed has increased to 223 days — and ...

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online… ...