The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes, July 7. Key milestones include: • ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...