Octopus Energy has made a major change to the way it deals with the accounts of 5.5 million customers. The firm says the move ...

Target is rolling out new procedures for employees when interacting with staff. Expect more waving, greetings, and eye contact— Trump’s shutdown win just landed Republicans with a huge political ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

The Pentagon is barring nearly all Defense Department personnel, including military commanders, from talking to Congress or state lawmakers unless they have received prior approval from the agency’s ...

A team of pilots, working with entrepreneurs and insurance specialists, has formed a new aviation insurance underwriter, 5X5, that will work directly with customers to provide tailored coverage.

While the movie The Craft came out well over 20 years ago, we’re still obsessed to this day; and we’re obsessed with 90s it girls Fairuza Balk and Robin Tunney. While they’ve each gone on to do iconic ...

The banking industry has been transformed radically— it is no longer only about regular transactions but the building of mutually desirable relationships, delivery of extremely customized interactions ...

Denis Villeneuve, whose films have won several Oscars, will direct the next movie in the James Bond franchise, Amazon MGM Studios has announced. Villeneuve, a French-Canadian filmmaker best known for ...

I would argue that the most important indicator of a brand’s health is customer loyalty. For leaders, building and sustaining strong customer loyalty is the holy grail. Leaders talk a lot about how to ...