The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

Social security funds are due to be issued within days, including retirement payments and disability and survivor benefits.

SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution for a growing problem ...