The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

As a milestone approaches for social security in the United States, advocates are highlighting the importance of the program ...

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...