An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

Vantage Deluxe World Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. This move was no surprise to anyone following the troubling situation at the once ...

Over the years, I’ve mediated thousands of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes that could have been avoided by ...

If you suddenly find that a stranger has sent you money through Zelle, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? These are not uncommon ...

At any one time, millions of cruise ship passengers are successfully sailing around the world peacefully and without incident. But there is a subset of those travelers who, for various reasons, the ...

Intending to make the most of their visit to Greenland, Reiter’s family planned to take a shore excursion. They paid a third party, Sandra O’Leary, $424 for a day trip to see the local culture and ...