Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Craig Riegelhaupt is the Director of Product Marketing for Mobile Solutions at Tangoe. His broad background in technology, finance, and hands-on experience with start-ups allows him to view business ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI ...

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is ...

AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...