CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Discover the top high-tech trends driving industry growth in 2025, including reshoring, digitization, and AI adoption.

Kai Stübane ist seit Anfang 2020 bei SAP Leiter des Vertriebs für SAP Customer Experience (CX) in Mittel- und Osteuropa (MEE). Von 2011 bis Mitte 2017 war er bei SAP in verschiedenen Positionen für ...

If you follow industry news, you’ve probably heard the buzz about AI agents, which promise to bring autonomous AI commerce ...

Geert Leeman is the Chief Revenue Officer of SAP Customer Experience (CX), a market-leading business that supports over 10k customers around the world. In this role, Geert is responsible for building ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

Saj is a former BBC News journalist who decided to hop over the pond to the USA in 2014 and since then has worked as a freelance media professional for CBS/NPR and local TV affiliates before ...

Despite the vast amount of change in the ways we buy and sell, what customers want when they purchase from remains the same: a great customer experience (this applies to both B2B and B2C). If your ...

SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud have won 2025 Buyer’s Choice Awards from TrustRadius, a leading B2B software review platform. The TrustRadius Buyer’s Choice Awards, formerly ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...